Is there any substantial evidence that shows a relationship between employee engagement and turnover rates? See, in the world in which I live, turnover is a very hot topic, and if you are a business leader reading this post, it should be a hot topic on your list of priorities as well. Curious yet? After having had opportunity to chat with almost 4,000 employees and hundreds of senior business leaders, I have arrived at the conclusion that this is a topic that deserves as much, or arguably, more attention than your income statement. Without an engaged workforce, the responsibility that you have to your shareholders may not be met.
In the past 2 years, I’ve worked for one of the largest temporary agencies in the country, leading a department that focuses exclusively on systematically measuring the engagement levels of our temporary employees placed at some of our key accounts located all over the country. Our mission has been to not only listen to these folks, but to develop feasible and executable action items that will show them that their feedback matters. Using a consultative approach, it is my goal to persuade clients to implement adjustments to their environments that, based upon the feedback collected, should result in higher engagement levels, resulting in lower turnover rates. Is every client willing to make these changes? No. The consequences, though, of listening to your teams and failing to follow through with changes can understandably lead to a decrease in morale levels and an increase in turnover rates. Your most important assets will feel that their opinions don’t really matter.
In future posts, and as mentioned in my “about me” section, I will share the main turnover drivers found at some of our clients as well as the opportunities that that this feedback represented. The names of the clients that I visit will remain anonymous. I am confident that as a business leader, you will find this information beneficial as some of the trends that I will share could be the reasons why a number of your employees lack the level of engagement necessary to make your company an employer of choice.